Terms of service

VELOURA — TERMS OF SERVICE

Welcome to Veloura. These terms apply whenever you visit velouraoutfit.com or shop with us. By using our website or placing an order, you agree to them. Please read them carefully.

1. ABOUT US
Veloura is a womenswear label operatedfrom global warehouse. You can reach us at any time at velouraoutfit@yahoo.com.
In these terms, "Veloura", "we", "us" and "our" refer to Veloura. "You" refers to anyone using our website or purchasing from us.

2. YOUR ACCOUNT
To shop with us, you must be at least 18 years old, or the age of majority where you live. You are responsible for keeping your account details secure and for all activity on your account. The information you give us — including your name, address and payment details — must be accurate and up to date.

3. OUR PIECES
We take great care to present every piece accurately, from fabric to fit. Colours may appear slightly different depending on your screen. Product descriptions, availability and collections may change at any time. We may limit quantities or discontinue a piece without notice.

4. ORDERS
Placing an order is an offer to purchase. Your order is accepted once we confirm it by email and your payment has been received. We may decline or cancel an order — for example, in case of a pricing error, suspected fraud or unavailable stock. If this happens, we will contact you and issue a full refund.
Our pieces are sold for personal use only, not for resale.

5. PRICES AND PAYMENT
All prices are shown in U.S. dollars and include any import duties. Applicable sales tax is calculated at checkout. Prices and promotions may change at any time, but the price you pay is the one shown when you place your order.
Payments are processed securely through our site. By paying, you confirm that you are authorised to use the payment method provided.

6. SHIPPING AND DELIVERY
We offer complimentary shipping within the United States. Processing and delivery times are described in our Shipping Policy: https://velouraoutfit.com/policies/shipping-policy
Delivery times are estimates. Once your order is handed to the carrier, ownership and risk of loss pass to you.

7. RETURNS AND REFUNDS
You may return eligible pieces within 30 days of delivery. Full details are in our Refund Policy: https://velouraoutfit.com/policies/refund-policy

8. INTELLECTUAL PROPERTY
The Veloura name, logo, website design, text, photography and video belong to Veloura or are used under licence. You may not copy, reproduce, distribute or use them for commercial purposes without our written permission.

9. REVIEWS AND FEEDBACK
If you share a review, photo, comment or suggestion with us, you allow Veloura to use, reproduce and publish it — for example on our website or social media — without payment. Please share only content that is truthful, respectful and your own. We may remove any content we consider inappropriate.

10. ACCEPTABLE USE
When using our website, you agree not to:
• break any law or infringe anyone's rights;
• submit false, misleading or fraudulent information;
• disrupt, damage or attempt to gain unauthorised access to our website or systems;
• use automated tools, bots or scrapers to access or copy our website.
We may suspend or close any account that does not respect these terms.

11. THIRD-PARTY SERVICES AND LINKS
Our website may include tools or links provided by third parties. We do not control them and are not responsible for their content or practices. Using them is at your own discretion.

12. OUR RELATIONSHIP WITH SHOPIFY
Veloura is powered by our site, which enables us to provide our online store. All purchases are made directly with Veloura. Site is not responsible for any aspect of sales between you and Veloura, including any injury, damage or loss resulting from purchased products. You release our site and its affiliates from all claims, damages and liabilities arising from your purchases with Veloura.

13. PRIVACY
How we collect and protect your information is explained in our Privacy Policy: https://velouraoutfit.com/policies/privacy-policy

14. ERRORS
Occasionally our website may contain errors in descriptions, pricing or availability. We reserve the right to correct them and to update or cancel affected orders, even after they have been placed. If we cancel, you will receive a full refund.

15. LIMITATION OF LIABILITY
Our website and pieces are provided "as is". To the fullest extent permitted by law, Veloura is not liable for any indirect, incidental or consequential loss arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for it.
Nothing in these terms limits any rights you have as a consumer that cannot be excluded by law.

16. INDEMNITY
You agree to compensate Veloura for any claims, losses or costs arising from your breach of these terms or your misuse of our website.

17. GOVERNING LAW
These terms are governed by the laws of USA. This does not affect any mandatory consumer protection rights you have under the laws of the place where you live.

18. CHANGES TO THESE TERMS
We may update these terms from time to time. The latest version will always be available on this page. Continuing to use our website after changes are published means you accept the updated terms.

19. CONTACT
Questions about these terms: velouraoutfit@yahoo.com